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Privacy Policy

Last Updated: January 6, 2025

1. Information We Collect

1.1 Information You Provide

When you contact us or use our services, we may collect:

• Name: To address you personally
• Email Address: To respond to your inquiries
• Phone Number: To contact you about services or delivery
• Physical Address: For gas delivery and service installation
• Service Inquiries: Details about the services you're interested in

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information (mobile, desktop, tablet)
• IP address (anonymized)
• Pages visited and time spent on site
• Referring website

2. How We Use Your Information

We use your personal information to:

• Provide Services: Deliver LPG gas, schedule installations, and fulfill service requests
• Respond to Inquiries: Answer questions and provide customer support
• Process Transactions: Handle orders and billing
• Send Updates: Inform you about service appointments, delivery schedules, and important notices
• Improve Services: Analyze usage to enhance our website and service quality
• Comply with Law: Meet legal and regulatory obligations

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: When you submit the contact form or request services
• Contract: To fulfill our service agreements with you
• Legitimate Interest: To operate our business and improve services
• Legal Obligation: To comply with South African laws

4. How We Protect Your Information

We implement security measures including:

• Encryption: SSL/HTTPS encryption for data transmission
• Access Controls: Limited employee access to personal data
• Secure Storage: Data stored on secure servers with access restrictions
• Regular Reviews: Periodic security audits and updates

5. Sharing Your Information

5.1 We DO NOT Sell Your Data

We will never sell, rent, or trade your personal information.

5.2 We May Share With:

• Service Providers: Delivery partners, payment processors (only as needed)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition (with notice)

6. Your Rights Under POPIA

As a South African resident, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Object: Object to processing of your information
• Restrict: Request limitation on how we use your data
• Withdraw Consent: Opt-out of marketing communications
• Complain: Lodge a complaint with the Information Regulator of South Africa

7. Cookies and Tracking

Our website uses cookies for:

• Essential Functions: Site navigation and form submissions
• Analytics: Understanding visitor behavior (Google Analytics)
• Preferences: Remembering your choices

You can disable cookies in your browser settings, but this may affect site functionality.

8. Third-Party Services

We use the following third-party services:

• Google Forms: For contact form submissions (Google Privacy Policy applies)
• Google Analytics: For website analytics (anonymized data)
• Google Maps: For location services (Google Privacy Policy applies)

9. Data Retention

We retain your personal information for:

• Active Customers: Duration of service relationship plus 7 years (tax/legal requirements)
• Inquiries: 2 years unless you request earlier deletion
• Marketing: Until you unsubscribe or request deletion

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors. If you believe we have collected data from a child, please contact us immediately.

11. International Transfers

Your data is primarily stored in South Africa. If transferred internationally, we ensure adequate protection through approved transfer mechanisms.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Significant changes will be communicated via email or website notice.

13. Contact Us

For questions, concerns, or to exercise your rights, contact our Data Protection Officer:

14. Information Regulator (South Africa)

If you believe we have not handled your personal information properly, you may lodge a complaint with:

Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Phone: +27 (0) 10 023 5200

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This Privacy Policy is effective as of January 6, 2025 and complies with the Protection of Personal Information Act (POPIA), 2013.

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